Branded Email SLAs

Branded Email SLAs

Branded Email – 5 Business Days  


Branded Email - Process 

Before Contract Signing 

Contract Submission  

Assets 

  • Needs Assessment 

  • Package selection 

  • Content Collection 

  • Signed Contract 

  • Full Payment 

  • Content Collection Form 

  • Domain name 

  • Boxes to be created 

  • Email client preference 

 


Branded Email - Duration 

Day 1 

Day 2 & 3 

Day 4  

Day 5 

Project Start 

Email Steup 

Account Setup  

Customer Notification 

  • Welcome Call & Email 

  • Email setup confirmation 

  • Domain Purchase and/or verification 

  • Configure MX Records  

  • Configure SPF Records  

  • Configure DKIN Records  

  • Set up of accounts and passwords 

  • Customer Approval 

  • Changes as Required 




Branded Email - Additional Notes: 

Set up will not begin unless all information needed has been submitted. Any delays in content submission or customer confirmation will delay the start of the project and the final delivery date. As a part of the email setup Yello will provide clients with documentation specific to the email client they prefer to use. If needed one meeting (virtual) will be set up to assist clients with their email configuration. 


 


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