Custom Website SLAs

Custom Website SLAs

Custom Websites – 15+ Business Days* 


Custom Websites - Process 

Before Contract Signing 

Contract Submission  

Assets 

  • Needs Assessment 

  • Design Selection 

  • Content Collection 

  • Signed Contract 

  • Deposit 

  • Content Collection Form, Assets 

  • Template Info 

  • Colour Scheme 

  • Text,  Images, Product Info, Policies 

 


Custom Websites -Duration 

Day 1 

Day 2 to 4 

Day 5 

Day 6 & 7 

Day 8 to 12* 

Day 13 & 14 

Day 15 

Project Start 

Site Design  

Quality Assurance 

Site Design Approval 

Site Development 

Site Approval 

Site Launch 

  • Welcome Call & Email 

  • Developer Assignment 

  • Domain Purchase 

 

  • Initial Site Development 

  • Design configuration 

  • Navigation 

  • Page Layouts 

 

  • Spelling 

  • Functionality 

  • Features 

 

  • Customer Approval 

  • Changes as Required 

 

  • All content applied 

  • E-Commerce integration if included 

  • Internal Quality Assurance 

  • Customer Approval 

  • Changes as Required 

 

  • SEO 

  • Domain Linking 

  • Google Analytics 

  • Report Scheduling 

  • Launch Email 

 



Custom Websites - Additional Notes: 

Development will not begin unless all content needed to build the website has been submitted. Any delays in content submission or approval will delay the start of the project or final site launch. The first day begins at the Welcome Email after the contract has been accepted by Yello. Only two sets of changes are allowed when the site is sent for approval. Customer is encouraged to review the site carefully as soon as the link is received. 

* The time needed customized development or for bank integration varies and will determine the timeline based on requirements. This will be agreed on with the customer. 


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