DAY 1 –2 

1. If all documents are received contract is normalised and sent to Fulfillment team (Fulfillment Process Begins - At this time the customer can no longer receive a full refund it they choose to cancel) 
2. If all documents are not submitted contract is rejected to Sales (1 Day Correction Loop

1. All documents are then submitted to vendor via system for processing. Vendor reviews job submission and either accepts or queries job within 24 hours on the daily report (1 Day Correction Loop) 
2. If accepted vendor confirms job and proceeds with research and processing profile 
3. If queried Fulfillment has 24 hours to provide response and/or reject contract to Sales, and notify vendor of action taken (1 Day Correction Loop/Rejection)
   

DAY 3 - 5

1. Vendor augments info submitted on the CCF, with info found online and in print ad where applicable, to produce the Profile bio (100 – 500 words), resizes provided images (2-10), and logo 
2. Vendor populates info on to a dispatch file for import purposes and uploads images to FTP server. These files are then sent to Information Pages to import on to the IYD (4 Days)
   

1. InfoPages then reviews system to ensure that import was successful and notifies Fulfillment for their review and to publish profiles live (1 Day)
2. If everything is correct Fulfillment sends IYD live 
3. If Fulfillment identifies errors affected profiles are reverted to InfoPages within 24 hours for corrections (1 Day correction loop)
4. (InfoPages to confirm and revert changes within 24 hours)

DAY 6 - 7

1. Profile Live (1 Day) 
2. Fulfillment will send congratulatory email to Customer outlining up keep process 
3. Fulfillment will ensure that URL is placed in AdMan 
4. Fulfillment will notify Finance that profile is live and ready to be billed

DAY 8

1. The customer is notified that their profile is live by fulfillment via the customer portal 
2. Customer reviews profile (2 Days)
3. If changes are requested, they are to be submitted via the customer portal and reverted to customer within 24 hours of request. (All changes will be treated as post live request)
   

Change Request Restrictions

1. Change request are restricted to the following: 
2. They can only be text and image changes 
   
1. Artwork changes are restricted to once a month for static artwork, and will only be permitted to customers with 12 month contracts (If the customer request more changes they will be guided that they are outside of the scoop of the purchased product and sales will be notified of the cost and timelines to facilitate the request. All animated artwork changes will be an additional cost.)